The costs involved with selling to an established customer is usually much lower than that of selling to a first-time customer. So, while direct mail is a powerful tool for acquiring customers, direct mail can also build customer loyalty.
Direct mail marketing strategies for building customer loyalty
Loyalty, means retaining and growing customers. Here are some strategies for attaining customer loyalty:
Use direct mail marketing to target your most-profitable customers. Send them special offers or discounts. Introduce new test items to them first. With tracking, you’ll soon learn which are your most frequent and profitable customers. Focusing on keeping and growing best customers is more affordable, and is likely to earn a greater return, than blanketing all customers.
Surprise and delight. Unexpected touches can work wonders. A simple thank-you note in the mail, for instance, is powerful. You increase that power by ensuring that it doesn’t look mass produced, through variable data printing.
Give special privileges. According special privileges is a proven way to enhance feelings of loyalty, often with greater effect than giving away freebies. That’s because, whether they admit it or not, most people love having a privilege when they know that others don’t have it.
Offer reward cards. Direct Mail reward cards track purchases until the customer has earned a freebie. If you use reward cards, however, track carefully. Sometimes instead of increasing frequency and loyalty, they simply lead to giving away what you might have sold anyway, and at full price.
A good loyalty program pays for itself. For help creating and printing your Direct Mail Piece, contact Blue Hill Press.
Deliver Magazine
Keep Customers Loyal with Direct Mail Marketing
01 May 2012
Odds are your business offers multiple goods and/or services. Each of those products or services is perfect for a different demographic of customer. How would you like to reach them all, personally with one printing run? 


