There’s a large, highly educated, influential segment of the population that likes to spend and is receptive to direct mail. They’re the young consumers who make up Generation Y, and if you’re not engaging them yet, it’s time to start.
This group is also known as Millennials and rivals the Baby Boomers in size. Gen Y numbers around 80 million U.S. residents and were born between 1977 and 1995.
This is a group that kept their wallets open when others closed them. Market research publisher Packaged Facts says Millennials are less likely than any other age segment to have cut spending during the recession.
Pew Research Center estimates is about one in eight Millennials ages 22 and older have moved back home because of the recession, so these kids are going to be making the decisions about what to buy for the household. Millennials have tremendous influence on others, so companies should still target them.
They’re essentially on the go the firm says. “Because they are difficult to reach you have to use multiple marketing platforms to surround them with different touch points.”
Considering only technology to reach them may prove shortsighted. Direct mail is effective.
“Sending something by direct mail is a way of breaking through the clutter because they do receive so much communication that comes digitally.” “And you still can’t replace the personal touch from direct mail.”
Though households headed by Millennials receive less advertising mail than older Americans, many are receptive to it. A 2010 survey from the marketing services firm Epsilon found that for certain categories, participants ages 18 to 34 preferred to receive marketing information from offline sources than from online sources like social media. Likewise, a survey from interactive marketing provider ExactTarget found 75% of people ages 25 to 34 have made a purchase resulting from direct mail.
“The leap for marketers is to recognize the different lens Gen Y applies to reading their mail and adjust the marketing message to make those Gen Y differences a measurable advantage,” Dorsey says.
This group also wants to see people like themselves represented in the graphics of the marketing material and preferably in candid shots.
In this age of user-generated content, the more authentic the images appear, the more credibility we place in the company that sends them.
Businesses also use direct mail to reinforce marketing messages sent digitally, as with a brochure that followed an e-mail. You still need to include direct mail. If you don’t, you’ll totally miss the mark.
Original article – Delivermagazine.com
Generation Y Still Responds to Direct Mail
04 Oct 2011
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